Frequently asked questions

How do I upgrade my OLX account to Premium?

To enjoy faster sales and more visibility, upgrade to Premium:

1. Log in and go to OLX Kenya Premium Page, https://olxkenya.co.ke/payments/membership
2. Choose your desired plan.
3. Make payment via M-Pesa, card, or wallet.

Google users can also upgrade seamlessly with auto-filled details.

Related: Upgrade your account →

How can I delete, terminate, or close my OLX account?

If you no longer wish to use OLX Kenya:

1. Go to your Dashboard → Account Settings, https://olxkenya.co.ke/user/dashboard
2. Click Delete Account.
3. Confirm your password and proceed.

If your account is Google-linked, unlink Google first before deletion.

Once deleted, all your listings and messages will be permanently removed.

Related: Delete or close olx account →

How do I update my phone number on OLX?

Keeping your contact number current helps buyers reach you easily.

• Visit your Profile Settings in the Dashboard, https://olxkenya.co.ke/user/dashboard
• Click Edit Phone Number, enter your new number, and verify via SMS or OTP.

If you use a Google-linked account, update your phone number in your Google Account and it will sync automatically.

Related: Update phone number →

How do I change or update my email on OLX Account?

To change your registered email:

1. Go to your Dashboard, olxkenya.co.ke/user/dashboard
2. Click Profile Settings → Edit Email.
3. Enter your new email and save changes.
4. Confirm the verification link sent to your new address.

For Google users, simply log out and sign in with the new Gmail to update your linked email automatically.

Related: Learn how to update your email →

How can I reset my OLX password?

Forgot your password? No worries!

• Go to olxkenya.co.ke/user/recover→.
• Enter your registered email.
• You’ll receive a password reset link.
• Click the link, enter a new password, and confirm.

If you use Google login, you don’t need a password — just sign in again with your Google account.

Related: How to reset your password →

How do I log in to my OLX account?

There are two ways to log in:

• Manual Login: Visit olxkenya.co.ke/user/login and enter your registered email and password.
• Google One-Tap Login: Simply visit the site while logged into your Gmail — OLX Kenya detects your account automatically.

If you face issues, try clearing cookies or using another browser.

Related: How to login to OLX Kenya →

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How to create a new OLX account?

You can create a new account on OLX in two easy ways:

• Manual Olx Registration: Visit olxkenya.co.ke/user/register, enter your details (name, email, password), and click Create Account.
• Google One-Tap Login: If you’re already signed into Gmail, OLX Kenya will automatically prompt you to create an account in one tap.

✅ Once registered, you can post ads, buy, sell, and manage listings easily.

Related: Learn more about how to register →

How do I update my OLX account details

To update olx account details, follow these steps:

1. Visit the OLX Kenya user dashboard: https://olxkenya.co.ke/user/dashboard

2. Log in using your registered email and password.

3. On the dashboard, go to Account Settings or Profile.

4. Edit the information you wish to update (e.g., name, phone number, email, location, or profile picture).

5. Click Save Changes to update your account successfully.